The nightly check and the daily email
What runs at 03:00, what the daily email can contain, and when it stays quiet.
The nightly check
Every night at 03:00 in your store's time zone, the one set in Shopify under Settings › General, Carboy:
- Reads every order updated since its last check, up to 7 days back, and takes in any order, refund or cancellation Shopify didn't send. Orders it already has are skipped.
- Compares every pooled size in Shopify with its pool. A number it can't explain gets the same two looks as a hand edit.
- Rewrites any size whose last write to Shopify didn't go through.
- Checks that each pool's amount matches its Activity.
The bottom of the Pools page shows the last result: every size matched its pool, how many things it fixed, hand edits waiting for you, or that it couldn't finish and will try again the next night.
The daily email
The daily summary goes out at the hour you pick in Settings, in your store's time zone: 05:00, 06:00, 07:00 (the default), 08:00, 09:00, 10:00, 12:00, 17:00, 18:00 or 20:00. It is sent only when something needs you, and can contain:
| Section | What it lists |
|---|---|
| Changed in Shopify by hand | Pools holding a hand edit, with each size's units |
| Running low | Pools whose smallest size has fewer than 3 left, with the amount left |
| Running out soon | Pools that run out within 14 days at the recent pace |
| Sold more than the pool held | Pools with an oversold order line in the last 24 hours |
| Overnight check | What the nightly check fixed on its own |
When none of these has anything in it, no email is sent. The subject says what's inside, for example Carboy: 1 changed by hand, 2 running low.
Who gets it
The address in Send to, or the store owner's email when that's empty. Untick Daily summary to stop it.
Instant low alerts
Tick Email right away when a pool hits its alert to hear the moment a pool runs low, instead of waiting for the summary. It is off by default. You get one email per drop; the alert resets once the pool is refilled. See Run-out forecast and low alerts.
Still stuck? Write to us. Questions are answered by the person who builds Carboy.
hello@getcarboy.com